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FAQ
Integrating sales, warehousing, processing, distribution, and export, we are dedicated to meeting our customers' steel supply chain needs.
Q12: What if I have a quality complaint after receiving the goods?
A: We take all complaints seriously. In the rare event of a quality issue:
1. Please notify us immediately with clear photos/videos and the relevant batch numbers.
2. We will investigate the issue promptly with the mill and our QC records.
3. We will work with you to find a fair and swift solution, which may include replacement, compensation, or a discount on future orders, as per our agreement.
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